Support a Coder cloud development environment on AWS used by around 250 daily users, maintain platform services on Kubernetes/EKS, and help teams troubleshoot CI/CD and migration work.
The role sits at the intersection of platform reliability, developer experience, and practical support for engineering teams working in cloud environments.
Worked across cloud platform support, DevOps workflows, and internal developer tooling while building deeper experience with production infrastructure and team facing engineering systems.
Supported business banking customers in a high trust environment where accuracy, clear communication, and reliable service were critical.
The role strengthened customer facing judgement, escalation habits, and the ability to explain complex operational issues clearly.
Helped customers navigate digital and in person government services, balancing procedural accuracy with calm, direct communication.
The experience built a strong service baseline for triage, stakeholder support, and working through ambiguous problems.
Worked in a fast paced service environment with a focus on consistency, teamwork, and reliability across busy shifts.